Dear Forerunners:
We will be adjusting the following 14 outfits and some models in the upcoming update on December 1st:
These are Valda Cui's Outfits of [Cloth Attire] Collection, Valda Cui's Legendary Outfit [Dragon Will·Unchained], Yoto Hime's Legendary Outfit [Sakura Dance], [Onmyoji Arena·Ocean Coral] and her Default Outfit, Matari's Extreme Outfit [Flawless Elegance].
To provide fair compensation for the changes made to these outfits, players who purchased them can request a refund of in-game currency.
We're sincerely sorry for the inconvenience this may cause you, but we hope the following FAQ will answer some of your questions.
1. Why these adjustments? What will the compensations be?
We have made these adjustments to provide content and services that have a more positive influence. After the update, all players will receive some Spectral Silk, 4 Dynastic Reign Treasure Choice Gifts and 4 Rare Treasure Choice Gifts.
Besides the compensations for all players, players that purchased the adjusted outfits before the update can contact customer support for a refund. The steps are as follows:
1. Open in-game customer support in the ESC menu
2. Click Outfit Refund
3. Follow the steps to get your refund
See the appendix for the refund standards.
2. Are these adjustments made for the launch of NARAKA mobile?
These adjustments are not related to NARAKA mobile. The PC and mobile versions of NARAKA: BLADEPOINT are developed by two independent teams. We make every effort to create a similar experience on PC and mobile for players, however; we are also considering the experience compatibility of the mobile game, and matchmaking will not be available between the two versions either.
Since it has been difficult for many PC games to make it into the mobile game market, we know that the PC version is and will always be the foundation and base of NARAKA: BLADEPOINT. We have no reason at all to change the PC players' experience for the mobile version, whether based on our love for the game or any commercial factors.
3. What are your next plans?
We accept the criticism that these adjustments are not up to standard and promise to try our best to meet the players' aesthetic requirements and will keep optimizing the designs of the adjusted outfits.
From now on, we aim to work on our designs and continue to bring players aesthetically-pleasing outfits with great stories.
We apologize for any inconveniences this may have caused our players.
24 Entertainment
November, 2022
Appendix: Outfit Adjustment Refund Standards
| Character | Cosmetic | Original Price | Refund Standard |
| Matari | Flawless Elegance | N/A | 98,000 Spectral Silk The outfit is a gift for the Ultimate DLC buyers that has no set price. Therefore, it is considered to be worth the same as a standard extreme outfit. The outfit cannot be reclaimed after refund. |
| Yoto Hime | Onmyoji: Sakura Dance | 2400 Gold | Refund the amount of in-game currency that used to purchase it. |
| Onmyoji Arena: Ocean Coral | 2400 Gold | Refund the amount of in-game currency that used to purchase it. | |
| Yoto Hime | N/A | Default outfit that will not be refunded. | |
| Valda Cui | Dragon Will: Unchained | 2400 Gold | Refund the amount of in-game currency that used to purchase it. |
| Green Cloth Attire | 240 Gold or 4800 Tae | Refund the amount of in-game currency that used to purchase it. | |
| Blue Cloth Attire | 240 Gold or 4800 Tae | Refund the amount of in-game currency that used to purchase it. | |
| White Cloth Attire | Lotus Treasure X1 | Unlocked from Lotus Treasure. Refund the Treasure. | |
| Yellow Cloth Attire | N/A | Unlocked from Treasure Scroll. Will not be refunded. | |
| Purple Cloth Attire | N/A | Unlocked from Hero Cultivation. Will not be refunded. | |
| Cerulean Cloth Attire | N/A | Unlocked from Treasure Scroll. Will not be refunded. | |
| Azure Cloth Attire | N/A | Unlocked from Treasure Scroll. Will not be refunded. | |
| Emerald Cloth Attire | N/A | Unlocked from Treasure Scroll. Will not be refunded. | |
| Cloth Attire | N/A | Default outfit that will not be refunded. |
Note:
1. Only players that unlocked any of the outfits above before the update on December 1 (GMT) can apply for a refund. Refund and outfit retrieval will be completed within 3 working days after the application is sent.
2. After refunding an outfit, a player will receive an amount of in-game currency that used to purchase it. Meanwhile, the outfit will be removed from the player's account. Except for [Flawless Elegance], the other outfits can all be purchased again.
3. Refunds for purchases of bundles, or in which discount vouchers have been used, will return only the actual amount of in-game currency paid.
4. Refunded Gold cannot be gifted to others.
